At Edar Life Sdn Bhd (“Edar Life”, “we”, “our”), we value trust, transparency, and responsibility. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our website, products, and services, in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. By using our website or services, you agree to the collection and use of your personal data as outlined below.
What Personal Data We Collect
We may collect personal data such as:
- Your name and contact details (emails, phone number, address)
- Order, purchase, or transaction information
- Payment details (processed securely through authorised providers)
- Feedback, enquiries, or messages you send us
- Website usage data, such as IP address and browser information
Why We Collect Your Data
Your personal data is used to:
- Process and deliver your orders
- Respond to enquiries and provide customer support
- Manage promotions, loyalty programmes, or community initiatives
- Improve our products, services, and digital experience
- Meet legal and regulatory requirements
- Share updates or marketing communications (only where consent is given)
Who We Share Your Data With
We only share your personal data when necessary, including with:
- Our authorised team members
- Trusted service providers (such as payment processors, delivery partners, and IT service providers)
- Regulators or authorities, where required by law
All third parties are required to protect your personal data and use it only for approved purposes.
How We Protect Your Data
We take reasonable and appropriate steps to safeguard your personal data against loss, misuse, or unauthorised access. Your data is handled with care and protected using suitable security measures.
How Long We Keep Your Data
We keep your personal data only for as long as needed to fulfil its purpose or to comply with legal and regulatory requirements.
Your Rights
You have the rights to:
- Request access to your personal data
- Ask us to correct inaccurate or outdated information
Requests can be made by contacting us using the details below.
Marketing Communications
If you choose to receive updates from Edar Life, you may opt out at any time by using the unsubscribe option or contacting us directly.
Cookies and Website Use
Our website may use cookies to improve your browsing experience. You may adjust your browser settings to turn off cookies, though some features may not work as intended.
Data Transfers Outside Malaysia
If your personal data needs to be processed outside Malaysia, we will take reasonable steps to ensure it remains protected in line with PDPA requirements.
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on our website with the latest revision date.
Contact Us
If you have any questions or requests regarding your personal data or this Privacy Policy, please contact:
- Edar Life Sdn Bhd
- Email: enquiries@edarlife.com
- Phone: +60 39 206 7200
- Address: 2, Jalan 4/76C, Desa Pandan, 55100 Kuala Lumpur, Malaysia